10 - 13 FEBRUARY 2022 ADELAIDE CONVENTION CENTRE

FAQ

General Queries

  • What are the event opening times?
    • Preview Cocktail Opening Night: Thursday 10 February 4.30pm - Close / Teaching Thursday 10 to Sunday 13 February 2022 8.30am - Close / Trade Show Friday 11 to Sunday 13 February 2022 9.30am - 4pm /
  • How do I get to the event?
    • The event takes place at Adelaide Convention Centre / The venue is accessible by train, tram, foot, taxi and road / For more information, please refer to the details provided here: Visitors/Getting to the event/
  • Is there car parking available?
    • If you are driving to the Centre, there are two undercover car parks with the North Terrace and Riverbank car parks. The Riverbank car park is accessible from Morphett Street / Festival Drive. / Please note that the car parks can reach capacity early in the day during busy events
  • Can I bring children to the event?
    • Yes, although we do not provide any child minding or creche facilities. If your child is under 5 their entry will be free. / Children need to be supervised at all times. Please keep careful watch of sticky hands
  • Can I take photos or videos?
    • Always ask permission before taking photos or videos. / AMQF encourages social media and interaction – share your experience online and #amqfestival / BUT please only use personal social shots. Any images featuring exhibitor stands or displays must be receive permission.
  • Is there food available?
    • Yes, there are full cafe facilities onsite offering a range of food, hot and cold drink, sweets and snacks. You can bring your own food but please only eat in designated areas.
  • Is there a COVIDSafe plan in place?
    • Yes, absolutely. The event organisers have a comprehensive COVIDSafe plan in place and are working closely with the venue and state Government. Details will be provided nearer to the event.

Ticket Information

  • Can I buy tickets at the door?
    • Yes. You can purchase tickets at the onsite registration desk. However if you pre-purchase online you do receive a special online discount
  • Do I need to buy tickets for the Learn Studios / classes?
    • Class numbers are limited. We highly recommend booking your classes online prior to the event, to avoid dissapointment / Class seats may be available on the day for walk-up delegates but many classes will book out prior to the event.
  • I booked my ticket online but haven't received a ticket / confirmation?
    • Don't panic. If you have booked online we will have your details. / Firstly, wait a few days. Sometimes our booking system is so busy it can experience a slight delay in issuing tickets. / Still no email with ticket details? Check your junk folder. / Ticket confirmation emails contain live links and sometimes get caught up as spam. / Still nothing? Then email us at [email protected] with your name and ticket details. We'll confirm your booking as quickly as possible and resend the tickets. / Worst case scenario, we'll have your tickets at the registration desk. Simply bring photo ID to pick them up.
  • Are pass-outs available?
    • Yes you can obtain a pass-out to return to the event on the same day. See our onsite staff at the registration desk.
  • Class registration fee - what does it include?
    • Class Registration includes: - 4 days admission into the event (Thurs – Sun) and Shopping Hall (Fri – Sun) - Access to book classes - VIP bag and goodies with a value of over $150 - Samples & discount vouchers
  • Class refund policy
    • To cancel a class, mail your original confirmation to [email protected] with your written request to cancel. Your request must be received no later than 30 November 2021. No refunds will be issued after 30 November 2021. *Should the event/classes be impacted by COVID Restrictions, refunds will be assessed accordingly.

#AMQFESTIVAL